📍 Summary

• A maintenance event is scheduled for HID Origo on 📅 January 10 – January 11, 2026

🔍 Impacted Services & Timings

• During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.

• To minimize customer impact, this maintenance is planned over the weekend.

⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.

🔗 HID Origo Bridge

• Impacted Functions:
  • Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
• Schedule:
  • From January 10 (04:30 UTC) to→ January 11 (12:30 UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

• Impacted Functions:
  • Wallet Provisioning using Bridge
• Schedule:
  • January 10 (04:30 – 14:30 UTC)

💳 Wallet

• Impacted Functions:
  • All functionalities of Apple and Google Wallets
• Schedule:
  • January 10 (04:30 – 14:30 UTC)

📍 HID Identity Positioning

• Impacted Functions:
  • All functionalities of HID Identity Positioning
• Schedule:
  • January 10 (04:30 – 14:30 UTC)

🌐 Environment

• Production | 🔗 HID Origo Management Portal

🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

• The update process is simple and can be completed using our step-by-step installation guide.

✅No Immediate Impact

• While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

• We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

• If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

• Ireland (EU)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

• Germany (DE)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal