This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚧Infrastructure Maintenance - OCA Production
SUMMARY
A maintenance event is planned for HID Connected Architecture & Linq Cloud
📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.
IMPACT
🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.
⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.
Deployment Window:
Date: 📅July 29, 2026
Time: ⏳05:00 – 6:30 UTC
User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.
✨ What's New in This Release?
📌 Added support for Signo Reader firmware R10.0.12.3.
📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
📌 Added Quick DCID for easy access to commonly used public reader configurations.
📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.
🚀 Production Release Announcement for HID Reader Manager 1.33.0
Target Release Date: 📅July 29, 2026
Platforms: 🌐Apple App Store & Google Play Store
Product Update Summary
✨ New Features
📌New Reader Firmware Support
📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.
📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.
Additional HID Signo Reader Management Features:
📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.
📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.
📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.
📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.
🛠️ Issues Fixed
The following issues have been resolved in this release:
✅TTP #19545: Certificate pinning implemented.
✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.
Thank you for using HID Reader Manager. We appreciate your continued feedback and support.
