🚧UPDATE

• We sincerely apologize for any inconvenience this may cause. Due to unforeseen circumstances, the planned maintenance activity has been deferred and will be rescheduled at a later date. We will keep you informed and share the updated schedule once the new date is finalized. We appreciate your understanding and continued cooperation.

SUMMARY

• A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

• During this maintenance window, following services may experience brief periods of disruption, such as:
  • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

• Production | HID Origo Management Portal

SUMMARY

• 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in the following services:

  • ⚠️Order Processing – New orders placed will be delayed in fulfilment
  • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
  • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
  • ⚠️Organization Onboarding – Organization creation and edits may experience issues
  • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

• During this maintenance window, following services may experience brief periods of disruption, such as:
  • HID Origo Mobile Identities API will not work.

Environment

• Cert | HID Origo Management Portal