SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

• US Region:

  • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

• EU Region:

  • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

• US

• EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

• HID Connected Architecture

  • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

• HID Linq Cloud

  • Please avoid the following activities during the maintenance window:

    • 📍New gateway installation / onboarding

    • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

• 🌐Production | HID Linq Cloud

SUMMARY

• 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC)

IMPACT

• ⚠️Users may experience minor disruptions during this window

• ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem

Environment

• 🌐Production | HID Origo Device Management

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

• Ireland (EU)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

• Germany (DE)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal