SUMMARY

• 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

• ⚠️Users may experience minor disruptions during this window

• ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

• 🌐Production | HID Origo Device Management

SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

• US Region:

  • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

• EU Region:

  • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

• US

• EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

• HID Connected Architecture

  • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

• HID Linq Cloud

  • Please avoid the following activities during the maintenance window:

    • 📍New gateway installation / onboarding

    • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

• 🌐Production | HID Linq Cloud

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 8, 2026 between ⏳02:00–08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

⚠️Oracle EBS Production

⚠️Oracle Agile Production

⚠️Oracle Analytics Cloud

⚠️Webshop access to EBS

⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

• Ireland (EU)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

• On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

• US

ENVIRONMENT

• Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the ** HID Origo Mobile Identities APIs** for ** Apple Wallet** and ** Google Wallet** customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

• Issuance token redemption
  • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
• Wallet provisioning
  • In-app and Web Push provisioning for Apple Wallet and Google Wallet
• Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

• Germany (DE)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal