HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Past Incidents

Friday 26th May 2023

No incidents reported

Thursday 25th May 2023

No incidents reported

Wednesday 24th May 2023

HID Origo Mobile Identities API HID Mobile Access App for Android - Tencent Store Unavailability (China)

UPDATE - 31 May 2023 HID Mobile Access application version 4.0.3 has been released for the Tencent stores and has been successfully republished by Tencent.

SUMMARY HID Global is aware that Tencent removed the HID Origo Mobile Access application for Android from their store on Friday, 19 May 2023, without prior notice to HID. HID has since been informed that Tencent requires a change to the End User acceptance of the Terms of Use. We are diligently working on the necessary changes to provide an updated application to Tencent for approval and subsequent publishing. Further updates will follow, as soon as possible, regarding the new release date for users in China.

IMPACT HID Mobile Access App for Android (China)

HID Origo Management Portal HID Origo Management Portal - SSO enrollment

SUMMARY Origo Management Portal is currently experiencing issues for customers trying to setup SSO functionality for their Portal accounts. The issue is due to an expired certificate and only affects accounts trying to enroll SSO. A new certificate will be rolled out on 1 June 2023 to resolve this. Customer accounts already enrolled for SSO are NOT affected.

IMPACT SSO Configuration service is experiencing disruptions.

Environment Production

Tuesday 23rd May 2023

HID Origo Device Management Service

SUMMARY Origo device management service is currently operating at reduced functionality. Team is monitoring it and will have regular updates on the issue.

IMPACT Configuration service is experiencing slowness and any related activity on configuration might have disruption (timeout).

Environment Production

Update 08:30 UTC

The services are back to normal operations.

Monday 22nd May 2023

No incidents reported