HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 1 (Sunday) between 04:30 to 12:30 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Past Incidents

Wednesday 14th June 2023

HID Origo Management Portal HID Origo Portal MFA codes not being delivered

UPDATE RESOLVED - The SMS provider has identified an issue with their primary routing to North American and some APAC affected regions. This has been fixed and users should be receiving their MFA codes via text messages quickly again. Please contact HID Support if you are still encountering difficulties in this regard.

SUMMARY Origo Management Portal is currently experiencing issues in with the delivery of Multifactor Authentication Codes via text messaging to Administrators. As a workaround, please use the "To get the code via email, please CLICK HERE." link above the Authentication Code field to receive the MFA code via email. HID is investigating the issue and will provide updates on this incident as they are available.

IMPACT HID Origo Management Portal login.

Environment Production | HID Origo Management Portal

Tuesday 13th June 2023

Origo services affected by AWS outage

** UPDATE ** (10:42 pm UTC) RESOLVED - All backlog events at the cloud service provider have been processed and all services are fully recovered and operational.

** UPDATE ** (9:55 pm UTC) HID's cloud server provider has resolved all affected services and is working on processing the backlog of asynchronous event invocations that accumulated during and since the outage. The backlog is expected to be fully processed within the next hour. All HID Origo services are currently operational but some delays in events may occur due to the backlog at the cloud service provider.

** UPDATE ** (8:53 pm UTC) HID alerts have started clearing and Origo services have resumed operation. The cloud service provider is observing a sustained recovery and continues to monitor the situation, as do we. This incident notification will remain in "Watching" status until the HID receives an "all clear" from our cloud provider.

SUMMARY

HID is aware of the current issues with HID's cloud service provider's EAST region that is affecting the availability of HID Origo services. Our team is in contact with cloud service provider and monitoring the situation closely.

IMPACT

All HID Origo Services

Environment

Production | HID Origo Management Portal

Monday 12th June 2023

No incidents reported

Sunday 11th June 2023

No incidents reported

Saturday 10th June 2023

No incidents reported