HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 Production Release Announcement for HID Reader Manager 1.33.1

HID Reader Manager Version 1.33.1

  • Product Update Summary

    • 📢We are pleased to announce the release of HID Reader Manager (RM) v1.33.1.

    • This update introduces important fixes that address customer-reported issues and improves the overall operation and management of HID Signo®, HID iCLASS®, and multiCLASS SE® readers.

  • What's Improved

    • ✅Resolved key customer-reported issues.
    • ✅Enhanced reader communication and operational stability.
    • ✅Improved overall performance for HID Signo, HID iCLASS, and multiCLASS SE reader environments.

We are continuously working to enhance your experience and deliver reliable solutions that meet your needs.

Thank you for your valuable feedback and ongoing support.

👉 Update to version 1.33.1 today to take advantage of these improvements.

Past Incidents

Tuesday 27th June 2023

HID Origo Management Portal [Pre-Production] Onboarding of new HID Origo accounts unavailable

UPDATE Resolved

SUMMARY HID is aware of the issues with onboarding new HID Origo accounts. Onboarding is currently unavailable in the Origo PRE-PRODUCTION environment due to an urgent maintenance activity on HID's backend authentication services. Please note that this only affects onboarding in PRE-PRODUCTION. All other activities in PRE-PRODUCTION for existing accounts are fully operational.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Pre-Production

Monday 26th June 2023

HID Reader Manager - Reader Management Service Unknown Error when connecting to readers

UPDATE RESOLVED HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The issue has been resolved and we are investigating the root case and to be able to prevent future occurrences.

SUMMARY HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The HID Origo Team is currently investigating the issue.

IMPACT Reader Manager (Android and iOS).

Environment Production

Sunday 25th June 2023

No incidents reported

Saturday 24th June 2023

No incidents reported

Friday 23rd June 2023

No incidents reported