HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production

SUMMARY

Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.

DATE & TIME

March 1 (Sunday) between 04:30 to 12:30 UTC

REGIONS AFFECTED

US

IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):
- Issuance token redemption
  Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.
- Wallet provisioning
  In-app and Web Push provisioning for Apple Wallet and Google Wallet.
- Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

Intermittent failures may occur.
Retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

All services will automatically resume once maintenance is complete.

SUPPORT

If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production

SUMMARY

📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

🌐Production | HID Origo Management Portal

Past Incidents

Thursday 20th July 2023

HID Origo Management Portal Origo Management Portal Login Difficulties

UPDATE Resolved

SUMMARY HID is aware that Origo Management Portal users are facing difficulties during login. Several customers are encountering a "Technical Difficulties" error during login but succeeding after subsequent attempts. Our technical teams are investigating the issue.

IMPACT Origo Management Portal

Environment Production | HID Origo Management Portal

Wednesday 19th July 2023

No incidents reported

Tuesday 18th July 2023

HID Origo Management Portal Issues onboarding new HID Origo accounts

UPDATE RESOLVED

SUMMARY HID is aware of the ongoing issues with onboarding new HID Origo accounts. HID teams have identified the issue and are working to rectify the root cause.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Production |HID Origo Management Portal

Monday 17th July 2023

No incidents reported

Sunday 16th July 2023

No incidents reported