HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 Production Release Announcement for HID Reader Manager 1.33.1

HID Reader Manager Version 1.33.1

  • Product Update Summary

    • 📢We are pleased to announce the release of HID Reader Manager (RM) v1.33.1.

    • This update introduces important fixes that address customer-reported issues and improves the overall operation and management of HID Signo®, HID iCLASS®, and multiCLASS SE® readers.

  • What's Improved

    • ✅Resolved key customer-reported issues.
    • ✅Enhanced reader communication and operational stability.
    • ✅Improved overall performance for HID Signo, HID iCLASS, and multiCLASS SE reader environments.

We are continuously working to enhance your experience and deliver reliable solutions that meet your needs.

Thank you for your valuable feedback and ongoing support.

👉 Update to version 1.33.1 today to take advantage of these improvements.

Past Incidents

Monday 31st July 2023

Maintenance Event on HID Origo internal service, scheduled 3 years ago

Summary A maintenance event is planned for an HID Origo internal service on 31 July between 05:30 - 06:30 UTC.

Impact During this maintenance window, credential-related services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Issuing and revoking credentials
  • HID Origo Mobile Identities API : Issuing and revoking credentials (excluding Corporate wallet)

Environment Production | HID Origo Management Portal

Friday 21st July 2023

No incidents reported

Thursday 20th July 2023

HID Origo Management Portal Origo Management Portal Login Difficulties

UPDATE Resolved

SUMMARY HID is aware that Origo Management Portal users are facing difficulties during login. Several customers are encountering a "Technical Difficulties" error during login but succeeding after subsequent attempts. Our technical teams are investigating the issue.

IMPACT Origo Management Portal

Environment Production | HID Origo Management Portal

Wednesday 19th July 2023

No incidents reported

Tuesday 18th July 2023

HID Origo Management Portal Issues onboarding new HID Origo accounts

UPDATE RESOLVED

SUMMARY HID is aware of the ongoing issues with onboarding new HID Origo accounts. HID teams have identified the issue and are working to rectify the root cause.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Production |HID Origo Management Portal

Monday 17th July 2023

No incidents reported