HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 HID Linq Mobile Android App Version 1.0.0
  • Production Release Target: 📅June 25, 2026
  • Platform: 🌐Google Play Store

Product Update Summary

  • 📍Key Features
    • ✅Manage HID Signo™ readers and HID OMNIKEY SE® Reader Core modules from a single mobile app
    • ✅Use Reader Technician credentials to login to app
    • ✅Redeem authorized ICE and MOB key access code within the app
    • ✅Save configuration as Virtual Configuration Cards to be applied to compatible readers via BLE and NFC
    • ✅Upgrade HID Signo readers from R10.0.7.5 and above to the latest firmware version.
    • ✅Upgrade HID OMNIKEY SE Reader Core modules (including Amico readers) from version FW26.A and above.
    • ✅Experience faster reader updates with a highly visual user experience

Availability

  • 👉The HID Linq Mobile Android App Version 1.0.0 is planned for production release on June 25, 2026 and will be available through the Google Play Store.
HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

Past Incidents

Saturday 2nd September 2023

Authentication Services Unavailable, scheduled 2 years ago

SUMMARY

A maintenance event is planned for Authentication Services on 2 September 2023 between 02:45 to 03:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services: *HID Origo Management Portal: Users may experience issues logging in to the portal

*HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

*HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

*HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

In addition, the onboarding of new accounts on HID Origo will be disabled during the maintenance period and will be available on 5 September 08:00 UTC.

Environment

Production | HID Origo Management Portal

Saturday 26th August 2023

No incidents reported

Friday 25th August 2023

No incidents reported

Thursday 24th August 2023

No incidents reported

Wednesday 23rd August 2023

No incidents reported

Tuesday 22nd August 2023

No incidents reported

Saturday 19th August 2023

Maintenance event for HID Origo Connected Architecture, scheduled 2 years ago

Summary A maintenance event is planned for HID Origo Connected Architecture on 26 August 2023

2:30 AM to 3:30 AM UTC on US-Prod. 3:30 AM to 4:30 AM UTC on EU-Prod.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Production US/EU (OCA)