HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification - Production

SUMMARY

  • 🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th, 2026 between 10:30 - 12:30 UTC.

IMPACT

  • 📍HID Origo Bridge Service, Card Services, HID Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.

Environment

🚀Release Notes: HID® Origo™ Bridge Service Security Update

🛠️ Recommended Security Update for HID Origo Bridge Service

  • To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

  • The update process is simple and can be completed using our our step-by-step installation guide:

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

Thank you for helping us keep your environment secure.

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🚧Infrastructure Maintenance - Production

SUMMARY

  • A deployment is scheduled for HID Origo from May 30 – May 31, 2026.

🔍 Impacted Services & Timings

  • During this deployment window, users will experience complete unavailability of the HID Origo services listed below, according to the respective schedules.

To minimize customer impact, this deployment is planned over the weekend.

⚠️ No action is required from customers or partners.

For questions or assistance, please contact HID Tech Support or the Professional Services Team.

🔗 HID Origo Bridge

  • Impacted Functions

    • Portal Login
    • Bridge Configuration Setup
    • System Account Creation
    • Subscription Reports

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

  • Impacted Functions

    • Wallet Provisioning using Bridge

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📱 Wallet

  • Impacted Functions

    • All functionalities of Apple and Google Wallets

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📍 HID Identity Positioning

  • Impacted Functions

    • All functionalities of HID Identity Positioning

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📲 App-based Mobile Access

  • Impacted Functions

    • Portal and API – User-related functionality is impacted

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

💳 Card Services

  • Impacted Functions

    • Key Authorization
    • Format Authorization

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🌐 Environment

Past Incidents

Sunday 31st March 2024

For customers in the People’s Republic of China, scheduled 2 years ago

尊敬的客户、合作伙伴：

当您在使用本产品以及HID Origo所提供的相关服务（统称“产品”）时，根据最新版之《数据处理说明》 here、《手机应用许可及用户协议》、《HID 移动应用程序隐私声明》以及其他法律条款和条件，HID 会将一些对于您使用和运行产品所必要的个人数据传输至中国大陆之外。 如果您同意，我们将传输相关必要的个人信息至中国大陆之外，所有传输的数据将被加密。您作为数据处理者，应当负责数据出境安全评估、个人信息保护影响评估、标准合同备案或者任何其他中国政府要求的必要程序。HID将协助您完成该类程序。 同时，我们正在加快云部署的本地化进程，预计于2024年3月完成。 如果您不同意，您可以选择终止使用该产品。 欲了解更多关于数据跨境传输的信息，请发送邮件至 origo@hidglobal.com，标注为“中国移动门禁”。

Dear Customer/Partner：

When you use the products and related services provided by HID Origo (named as the "Products" here), HID may transfer certain personal data necessary for your use and operation of the Products outside of Mainland China in accordance with the latest versions of Data Processing Specifications here, Mobile Application License and User Agreement, HID Mobile Access Application Privacy Notice as well as other relevant legal terms and conditions.

If you agree, we will transfer the necessary personal information outside of Mainland China, and all data transferred will be encrypted. As the personal data processor, you are responsible for the security assessment for data transferred overseas, PIPIA, standard contract filing, or any other necessary formalities required by China’s authorities. HID will assist with the completion of such formalities.

Meanwhile, we are accelerating the process of localization of the cloud hosting. It is estimated to be completed in March 2024.

If you do not agree, you may choose to discontinue use of the product.

For more information on cross-border data transfers, please send an email with title “China Mobile Access” to origo@hidglobal.com.

Sunday 22nd October 2023

No incidents reported

Saturday 21st October 2023

Maintenance event on Order Management System affecting HID Origo Management Portal, scheduled 2 years ago

Summary

HID's order management system will undergo a scheduled maintenance event on October 21, between 01:00 - 05:00 UTC.

Impact

During the maintenance window, the following services will be impacted:

  • HID Origo Management Portal - Onboarding new accounts will be unavailable.
  • (MOB) Key management changes will be unavailable.
  • Order processing will be paused.

Environment

Production | HID Origo Management Portal

Friday 20th October 2023

No incidents reported

Thursday 19th October 2023

No incidents reported

Wednesday 18th October 2023

No incidents reported