HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - Production

SUMMARY

A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

During this maintenance window, following services may experience brief periods of disruption, such as:
- HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Production | HID Origo Management Portal

IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services:
- ⚠️Order Processing – New orders placed will be delayed in fulfilment
- ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
- ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
- ⚠️Organization Onboarding – Organization creation and edits may experience issues
- ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

🌐Production | HID Origo Management Portal

Infrastructure Maintenance

SUMMARY

A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

During this maintenance window, following services may experience brief periods of disruption, such as:
- HID Origo Mobile Identities API will not work.

Environment

Cert | HID Origo Management Portal

Past Incidents

Sunday 19th November 2023

Maintenance event on Order Management System affecting HID Origo Management Portal, scheduled 2 years ago

Summary

HID's order management system will undergo a scheduled maintenance event on November 19, between 06:00 - 12:00 UTC.

Impact

During the maintenance window, the following services will be impacted:

HID Origo Management Portal - Onboarding new accounts will be unavailable.
(MOB)Key management changes
Order processing will be paused.

Environment

Production | HID Origo Management Portal

Saturday 18th November 2023

No incidents reported

Friday 17th November 2023

No incidents reported

Thursday 16th November 2023

No incidents reported

Wednesday 15th November 2023

No incidents reported

Tuesday 14th November 2023

No incidents reported