HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 7 (Saturday) between 05:00 to 10:00 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Past Incidents

Monday 11th December 2023

No incidents reported

Sunday 10th December 2023

No incidents reported

Saturday 9th December 2023

Authentication Services is not responding to Origo and returns 504 Gateway Timeout error.

Summary

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Impact

*HID Origo Management Portal: Users may experience issues logging in to the portal *HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors *HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app *HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Friday 8th December 2023

No incidents reported

Thursday 7th December 2023

No incidents reported