HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 7 (Saturday) between 05:00 to 10:00 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Past Incidents

Wednesday 24th January 2024

No incidents reported

Tuesday 23rd January 2024

Mobile ID, authorization key and Invitation Code Management

UPDATE

Update 25 January 2024 20:44 UTC

The services are back to normal operations.

**Update 25 January 2024 18:11 UTC **

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

23 January 2024 23:42 UTC - RESOLVED.

23 January 2024 22:45 UTC - The cause of this incident has been identified and we are working on the fix and to restore services to full capacity.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

Monday 22nd January 2024

No incidents reported

Sunday 21st January 2024

No incidents reported

Saturday 20th January 2024

No incidents reported