HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production

SUMMARY

📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

🌐Production | HID Origo Management Portal

🛠️Infrastructure Maintenance - CNIDC Firewall Firmware Upgrade to v7.4.11

SUMMARY

📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.

REGIONS AFFECTED

🔍China (APAC East)

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
- ⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
- ⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
- ⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
- ⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

🌐Production | HID Origo Management Portal

Past Incidents

Monday 26th February 2024

No incidents reported

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

HID Reader Manager Administrator portal updated in Production., scheduled 2 years ago

Summary

HID Reader Manager Administrator portal is now updated to support an upcoming release of the HID Reader Manager Application (version 1.19) , the current version of Reader Manager is 1.18.

Impact

Reader Manager Administrators can now Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal. This portal feature will be realized by the authorized reader technicians in the upcoming Reader Manager App version 1.19 due out in mid March.

Environment

Production | Reader Manager Portal

Thursday 22nd February 2024

No incidents reported