HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Pre-Production for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers

SUMMARY

  • A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

  • On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

  • US

ENVIRONMENT

  • Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the HID Origo Mobile Identities APIs for Apple Wallet and Google Wallet customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
  • Wallet provisioning
    • In-app and Web Push provisioning for Apple Wallet and Google Wallet
  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

  • Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

  • All services will automatically resume once maintenance is complete.

SUPPORT

  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Past Incidents

Monday 18th March 2024

HID Reader Manager Application update from 1.18 to 1.19, scheduled 1 year ago

Summary

Mandatory upgrade to 1.19 in order to continue operation on or before March 31st 2024.

  • Enhancements include improved security of the application and reader configuration.

  • For readers with Elite / MOBkeys - The Reader Manager Administrator will Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal.

  • For readers with standardkeys, technicians will have to request HID Technical Support to enable legacy credentials and or configuration cards.

Impact

  • Update to 1.19 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

Shutdown of HID Origo Mobile Identities API version 2.0

API 2.0 Retirement: As previously communicated, API version 2.0, which has been deprecated since September 17, 2022, was retired on February 29, 2024.

Transition to Newer Versions: We encourage you to upgrade to version 2.2 to continue to receive full support, including upgrades, updates, bug fixes, and hotfixes.

Additional Information and Upgrade Steps: Please visit our dedicated resource at for Version Upgrade for detailed guidance on the version upgrade process.

For any queries or assistance, our team at HID Partner Services is ready to support you. You can contact us at tpp@hidglobal.com, particularly if you have an active support contract.

Thursday 29th February 2024

No incidents reported

Wednesday 28th February 2024

No incidents reported