HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Oracle Agile PLM

SUMMARY

  • A maintenance event is planned for HID Origo as part of certificate renewal process on February 11th, 2026 between 04:30-05:30 (UTC).

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

    • HID Origo Management Portal.
    • Order processing will be paused.

Environment

Infrastructure Maintenance - Pre-Production for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers

SUMMARY

  • A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

  • On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

  • US

ENVIRONMENT

  • Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the HID Origo Mobile Identities APIs for Apple Wallet and Google Wallet customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
  • Wallet provisioning
    • In-app and Web Push provisioning for Apple Wallet and Google Wallet
  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

  • Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

  • All services will automatically resume once maintenance is complete.

SUPPORT

  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Past Incidents

Saturday 18th May 2024

HID Mobile Access App version 4.5.0, scheduled 1 year ago

Dear Valued Customers,

HID is pleased to announce the release of HID Mobile Access App version 4.5.0, which is now available on the app stores. We highly recommend you upgrade to this version in order to take advantage of the latest features.

For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.

HID is excited about the functionality these new features and enhancements can deliver and we look forward to the positive benefits they will bring to your experience using our platform.

Saturday 20th April 2024

No incidents reported

Friday 19th April 2024

HID Biometric Manager v. 1.0.2000.00030, scheduled 1 year ago

Dear Customer, As a follow up to our notification on April 5th 2024, we are happy to announce the release of HID Biometric Manager (HBM) version 1.0.2000.00030. This version contains a fix that resolves the issues with loading ICE and MOB keys as well as configuring BLE parameters for Signo 25B devices after shutdown of the Reader Manager 1.0 service previously used. At present there is still a limitation on firmware upgrades being applied to the Signo 25B which will be addressed in a future release.

Please utilize the Update function within HID Biometric Manager to obtain this latest version. It is a mandatory update for any customers who need to utilize Elite or MOB keys on their devices, and an optional update for all other customers.

The new version is an update of the RCAM component of HBM only, the rest of the solution, including the Signo 25B firmware, remain in their previous versions (SP2.6). We apologize for the inconvenience this issue may have caused and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

Thursday 18th April 2024

No incidents reported

Wednesday 17th April 2024

No incidents reported

Tuesday 16th April 2024

No incidents reported