HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


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Scheduled Maintenance
πŸš€ Upcoming Release: HID Linq Cloud 1.5.1
  • πŸ“’We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on πŸ“…August 31, 2026.

Deployment Window

  • Date: πŸ“…August 31, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • πŸ“Œ OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.
  • πŸ“Œ Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

πŸš€ Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • πŸ“’ We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • πŸ“… Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • πŸ“Œ CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.
  • πŸ“Œ Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.
  • πŸ“Œ Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.
  • πŸ“Œ Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Saturday 18th May 2024

HID Origo Authentication Services Unavailablility, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on May 18 between 03:30- 05:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Connected Architecture: Users may encounter authentication issues with System Authentication and Passport.

  • HID Origo Mobile Identities API: Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Wednesday 8th May 2024

No incidents reported

Tuesday 7th May 2024

No incidents reported

Monday 6th May 2024

No incidents reported

Sunday 5th May 2024

No incidents reported

Saturday 4th May 2024

No incidents reported