HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🛠️Emergency Maintenance Notification – PreProduction

SUMMARY

📍An emergency maintenance window has been scheduled for HID Origo on 📅February 11th,2026 between ⏳09:30-10:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of following HID Origo Services.
- ⚠️Administrators may experience delays in Mobile ID or Invitation Code management operations.
- ⚠️Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

🌐Pre-production | HID Origo Management Portal

🛠️Disaster Recovery Maintenance – Production

SUMMARY

📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

🌐Production | HID Origo Management Portal

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

North America (NA)

IMPACT

During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Production | HID Origo Management Portal

Past Incidents

Tuesday 18th June 2024

HID Mobile Access App version 4.6.0, scheduled 1 year ago

Summary

HID Origo is pleased to announce the release of HID Mobile Access App version 4.6.0, available on the app stores starting June 18th, 2024. We recommend you upgrade to the latest version to take advantage of the latest features.
For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.
HID is excited about the benefit these new features and enhancements deliver to you and your organization.

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Tuesday 11th June 2024

No incidents reported

Monday 10th June 2024

No incidents reported

Sunday 9th June 2024

No incidents reported

Saturday 8th June 2024

No incidents reported

Friday 7th June 2024

No incidents reported