HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚧Infrastructure Maintenance - Oracle Agile PLM

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 9 between ⏳13:30-16:30 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

Past Incidents

Saturday 5th October 2024

Maintenance event for ODM, scheduled 1 year ago

Summary

  • Origo device management is scheduled for deployment on October 5th between UTC: 03:30 to 05:30 hours.

Impact

  • During this interval, users may encounter minor disruption in accessing ODM services.

Environment

Wednesday 2nd October 2024

No incidents reported

Tuesday 1st October 2024

No incidents reported

Monday 30th September 2024

HID Reader Manager Version 1.22, scheduled 1 year ago

Summary

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Sept 30, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade for SE readers (R8.10.2.7) which includes

  • Resolution for BLE Smart module bricking intermittently.
  • Improved security with automatic SNMP key rolling during firmware upgrade.

We're always improving to give you the best experience. Thanks for your feedback and support!

Impact

  • Update to 1.22 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Sunday 29th September 2024

No incidents reported

Saturday 28th September 2024

No incidents reported