HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance

SUMMARY

A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

During this maintenance window, following services may experience brief periods of disruption, such as:
- HID Origo Mobile Identities API will not work.

Environment

Cert | HID Origo Management Portal

🚧IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.
- ⚠️Order Processing
  - New orders placed will be delayed with fulfilment
- ⚠️Key Management (Mob/Elite Key)
  - Adding the new /remove the key
- ⚠️Contract Processing
  - New / Add-on/Renewal contract will have impact on processing
- ⚠️Organization Onboarding
  - Org creation and edit may have issues
- ⚠️Replenishment
  - Replenishment orders may be stalled and there will be delay in fulfilment
- ⚠️Org Account Setup
  - An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

🌐Production | HID Origo Management Portal

Past Incidents

Thursday 7th November 2024

HID Reader Manager Version 1.23, scheduled 1 year ago

SUMMARY

HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

BLE configuration settings now retained after firmware upgrade.
Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

Update to 1.23 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Monday 4th November 2024

No incidents reported

Sunday 3rd November 2024

No incidents reported

Saturday 2nd November 2024

No incidents reported

Friday 1st November 2024

No incidents reported

Thursday 31st October 2024

No incidents reported