SUMMARY

• A maintenance event is planned for HID Origo as part of certificate renewal process on February 11th, 2026 between 04:30-05:30 (UTC).

IMPACT

• During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing will be paused.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

• On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

• US

ENVIRONMENT

• Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the HID Origo Mobile Identities APIs for Apple Wallet and Google Wallet customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

• Issuance token redemption
  • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
• Wallet provisioning
  • In-app and Web Push provisioning for Apple Wallet and Google Wallet
• Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

SUMMARY

• 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

• 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

• ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
• ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal