HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚧HID Origo Device Management – Scheduled Release

SUMMARY

  • 🛠️ A planned deployment of Origo Device Management services is scheduled as outlined below.

DEPLOYMENT WINDOW

  • Date: 📅May 30th, 2026
  • Time: ⏳03:30 – 05:30 UTC

IMPACT

  • ⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, and Linq On-Prem.
  • ⚠️Users may experience minor disruptions during this window.

Environment

  • 🌐Production | HID Origo Device Management
🚧Infrastructure Maintenance – Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Connected Architecture & HID Linq Cloud as listed below.

    • 📅May 30th 2026 from ⏳03:30 to 04:30 UTC on US region,
    • 📅May 30th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

  • 📍During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

    • ⚠️HID Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
    • ⚠️HID Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades.

Environment

Planned Production Maintenance Notification

SUMMARY

  • A maintenance event is scheduled for HID Origo on May 30 – May 31, 2026 (04:30 – 14:30 UTC).

IMPACTED SERVICES

  • During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
  • To minimize customer impact, this maintenance is planned over the weekend.
  • No action is required from customers or partners.
  • For questions or assistance, please contact HID Global Support or the Professional Services Team.

HID Origo Bridge

  • Impacted Functions:
    • Portal Login
    • Bridge Configuration Setup
    • System Account Creation
    • Subscription Reports
    • Wallet Provisioning using Bridge

Wallet

  • Impacted Functions:
    • Wallet account configuration
    • User and credential lifecycle event management

HID Identity Positioning

  • Impacted Functions:
    • All functionalities of HID Identity Positioning

App‑based Mobile Access

  • Impacted Functions:
    • Portal and API – User-related functionality is impacted

Card Services

  • Impacted Functions:
    • Key Authorization
    • Format Authorization

Note

  • Live passes already on users’ devices will continue to transact with readers and remain unaffected during this maintenance window.

Environment

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

Past Incidents

Sunday 16th March 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on March 16 between 07:00 - 09:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Production | HID Origo Management Portal

Thursday 27th February 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on February 28 between 05:30 - 07:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Pre-production | HID Origo Management Portal

Sunday 23rd February 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 1 year ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on Feb23rd ,2025 between 2:00 am to 8:00 am UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier
  • Other related services that render data from EBS will be unavailable

Environment

Friday 21st February 2025

No incidents reported

Thursday 20th February 2025

No incidents reported

Wednesday 19th February 2025

No incidents reported

Tuesday 18th February 2025

No incidents reported

Monday 17th February 2025

Callback is not getting delivered in webhooks

Update 04:30

The services are back to normal operations.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

HID global production sites are currently down with card and reader production.

Update 10:34

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience issues accessing the Reader Manager Portal. Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iClass SE readers.

Environment

Production | HID Origo Management Portal