HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification - Production

SUMMARY

  • 🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th, 2026 between 10:30 - 11:30 UTC.

IMPACT

  • 📍HID Origo Bridge Service, Card Services, HID Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.

Environment

🚀Release Notes: HID® Origo™ Bridge Service Security Update

🛠️ Recommended Security Update for HID Origo Bridge Service

  • To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

  • The update process is simple and can be completed using our our step-by-step installation guide:

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

Thank you for helping us keep your environment secure.

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🚧Infrastructure Maintenance - Production

SUMMARY

  • A deployment is scheduled for HID Origo from May 30 – May 31, 2026.

🔍 Impacted Services & Timings

  • During this deployment window, users will experience complete unavailability of the HID Origo services listed below, according to the respective schedules.

To minimize customer impact, this deployment is planned over the weekend.

⚠️ No action is required from customers or partners.

For questions or assistance, please contact HID Tech Support or the Professional Services Team.

🔗 HID Origo Bridge

  • Impacted Functions

    • Portal Login
    • Bridge Configuration Setup
    • System Account Creation
    • Subscription Reports

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

  • Impacted Functions

    • Wallet Provisioning using Bridge

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📱 Wallet

  • Impacted Functions

    • All functionalities of Apple and Google Wallets

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📍 HID Identity Positioning

  • Impacted Functions

    • All functionalities of HID Identity Positioning

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📲 App-based Mobile Access

  • Impacted Functions

    • Portal and API – User-related functionality is impacted

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

💳 Card Services

  • Impacted Functions

    • Key Authorization
    • Format Authorization

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🌐 Environment

Past Incidents

Sunday 16th March 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on March 16 between 07:00 - 09:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Production | HID Origo Management Portal

Thursday 27th February 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on February 28 between 05:30 - 07:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Pre-production | HID Origo Management Portal

Sunday 23rd February 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 1 year ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on Feb23rd ,2025 between 2:00 am to 8:00 am UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier
  • Other related services that render data from EBS will be unavailable

Environment

Saturday 22nd February 2025

No incidents reported

Friday 21st February 2025

No incidents reported

Thursday 20th February 2025

No incidents reported

Wednesday 19th February 2025

No incidents reported