HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • February 28 (Saturday) between 04:30 to 12:30 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

Past Incidents

Wednesday 26th February 2025

No incidents reported

Tuesday 25th February 2025

Experiencing delays in callback

Update 12:04

The services are restored and operational. We are continuing to monitor the situation.

Update 11:36

We are working to restore the services as soon as possible.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Monday 24th February 2025

Mobile ID and Invitation Code Management

Update 04:15

The services are back to normal operations.

Update 23:02

We are working to restore the services as soon as possible.

Update 22:55

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Production version release of HID Mobile Access v4.8.0, scheduled 11 months ago

Dear All,

We are pleased to announce the release of HID Mobile Access App version 4.8.0, which will be available on the app stores starting February 24, 2025. We highly recommend upgrading to this latest version to take advantage of the new features and enhancements.

Below are the key features and enhancements included in HID Mobile Access App v4.8.0:

iOS:

  • Improved Tap gesture performance at the door level, offering enhanced responsiveness and reliability.

Android:

  • BLE Calibration – Customize reader range for improved access control (Tap gesture on HID iCLASS/multiCLASS Readers).
  • Wear OS Compatibility – Enhanced BLE communication and full support for the latest Wear OS versions.
  • New “What’s New” Section – Stay informed with release overviews, feature enhancements, and security updates.

Android & iOS:

  • Force or Optional Upgrade – Enables flexible management of HID Mobile Access App updates.

HID is excited about the value these new features will bring to your organization.

Sunday 23rd February 2025

No incidents reported

Saturday 22nd February 2025

No incidents reported