This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
📢 HID Origo Bridge Client Update Available (v2.5.7.1386)
Dear HID® Origo™ Bridge Customer,
🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).
📍 What Changed?
This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.
📍 Impact
Currently running Bridge services are not affected.
However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
Affected instances may be unable to successfully reconnect to HID Origo cloud services.
📍 Recommended Action
To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.
We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.
📌 Need Help?
👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.
Kind regards,
HID Origo Team
🚀 Production Release Announcement for HID Reader Manager 1.33.0
Target Release Date: 📅July 20, 2026
Platforms: 🌐Apple App Store & Google Play Store
Product Update Summary
✨ New Features
📌New Reader Firmware Support
📌SP12.3 (HID Signo Readers):
-- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.
📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers):
-- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.
Additional HID Signo Reader Management Features:
📌OSDP Firmware Upgrade:
-- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.
📌Expanded Credential Support:
-- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.
📌iOS App – Key Capacity Increase:
-- Reader technicians can now view and use up to 100 authorized keys within the iOS application.
📌User Experience Improvements:
-- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.
🛠️ Issues Fixed
The following issues have been resolved in this release:
✅TTP #19545: Certificate pinning implemented.
✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.
Thank you for using HID Reader Manager. We appreciate your continued feedback and support.
Past Incidents
Tuesday 15th April 2025
HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials, scheduled 1 year ago
SUMMARY
This update provides information in response to your report of HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials.
HID is aware of the issue and is currently working on a solution. We have identified a logic fault that may cause the reader to become unresponsive.
This issue has been identified as specific to certain readers with firmware versions 10.0.7.5, 10.0.8.5, and 10.0.9.1, when used with the HID Mobile Access app (iOS v4.8.0).
IMPACT
Note - this issue does not affect the use of physical credentials with the reader, and physical credentials can continue to be used even when the Bluetooth Low Energy (BLE) credential fails to be recognized by the reader.
If the reader becomes unresponsive to BLE credentials, power cycling the reader and upgrading the HID Mobile Access app (iOS v4.8.1) will restore prior performance. Currently, no additional update or action is required for the HID Signo reader.
Please contact your local HID Technical Support if you have any additional questions regarding this report. We appreciate your business and thank you for your patience as we resolve this matter. For additional support in the interim, do not hesitate to contact HID Technical Support or your local HID representative.
