This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Emergency Maintenance Notification - Production
SUMMARY
🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th, 2026 between 10:30 - 12:30 UTC.
IMPACT
📍HID Origo Bridge Service, Card Services, HID Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.
🚀Release Notes: HID® Origo™ Bridge Service Security Update
🛠️ Recommended Security Update for HID Origo Bridge Service
To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.
✅Easy Update Process
The update process is simple and can be completed using our our step-by-step installation guide:
While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.
✅Recommended for Security Hygiene
We encourage you to complete this update promptly as part of good security hygiene.
✅Support Available
If you need assistance or have any questions, our HID Global Support is ready to help.
Thank you for helping us keep your environment secure.
🚧Infrastructure Maintenance - Production
SUMMARY
🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC
IMPACT
⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.
🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production
SUMMARY
🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.
A deployment is scheduled for HID Origo from May 30 – May 31, 2026.
🔍 Impacted Services & Timings
During this deployment window, users will experience complete unavailability of the HID Origo services listed below, according to the respective schedules.
To minimize customer impact, this deployment is planned over the weekend.
⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.
🔗 HID Origo Bridge
Impacted Functions
Portal Login
Bridge Configuration Setup
System Account Creation
Subscription Reports
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
🔗 HID Origo Bridge (Wallet Provisioning)
Impacted Functions
Wallet Provisioning using Bridge
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
📱 Wallet
Impacted Functions
All functionalities of Apple and Google Wallets
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
📍 HID Identity Positioning
Impacted Functions
All functionalities of HID Identity Positioning
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
📲 App-based Mobile Access
Impacted Functions
Portal and API – User-related functionality is impacted
HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials, scheduled 1 year ago
SUMMARY
This update provides information in response to your report of HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials.
HID is aware of the issue and is currently working on a solution. We have identified a logic fault that may cause the reader to become unresponsive.
This issue has been identified as specific to certain readers with firmware versions 10.0.7.5, 10.0.8.5, and 10.0.9.1, when used with the HID Mobile Access app (iOS v4.8.0).
IMPACT
Note - this issue does not affect the use of physical credentials with the reader, and physical credentials can continue to be used even when the Bluetooth Low Energy (BLE) credential fails to be recognized by the reader.
If the reader becomes unresponsive to BLE credentials, power cycling the reader and upgrading the HID Mobile Access app (iOS v4.8.1) will restore prior performance. Currently, no additional update or action is required for the HID Signo reader.
Please contact your local HID Technical Support if you have any additional questions regarding this report. We appreciate your business and thank you for your patience as we resolve this matter. For additional support in the interim, do not hesitate to contact HID Technical Support or your local HID representative.
