HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


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Scheduled Maintenance
๐Ÿš€ Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • ๐Ÿ“ข We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • ๐Ÿ“… Date: September 4, 2026
  • โฐ Time: 03:30 โ€“ 06:30 UTC (approximately 3 hours)
  • โš ๏ธ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

โœจ What's New in This Release?

  • ๐Ÿ“Œ CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.
  • ๐Ÿ“Œ Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.
  • ๐Ÿ“Œ Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.
  • ๐Ÿ“Œ Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

๐Ÿš€ Upcoming Release: HID Linq Cloud 1.5.1
  • ๐Ÿ“ขWe are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on ๐Ÿ“…September 14, 2026.

Deployment Window

  • Date: ๐Ÿ“…September 14, 2026
  • Time: โณ05:00 โ€“ 06:30 UTC (approximately 1.5 hours)
  • User Impact: โš ๏ธUsers may experience minor service disruptions during this maintenance window.

โœจ What's New in This Release?

  • ๐Ÿ“Œ OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.
  • ๐Ÿ“Œ Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Saturday 10th May 2025

๐Ÿ› ๏ธ Planned Infrastructure Maintenance – Origo Device Management (ODM), scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.

IMPACT

  • During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production

Tuesday 29th April 2025

No incidents reported

Monday 28th April 2025

No incidents reported

Sunday 27th April 2025

No incidents reported

Saturday 26th April 2025

No incidents reported

Friday 25th April 2025

No incidents reported