This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.
Deployment Window
Date: đź“…September 14, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
đź“Ś OSDP Firmware File Generation for Elite Customers
Elite customers can generate an OSDP firmware file using a specified ICE key.
The generated file can be applied to HID Signo readers through partner access-control software and controllers.
Readers must be running firmware version 10.0.11.5 or later.
đź“Ś Controller Connectivity Improvements
Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.
Thank you for your continued support as we improve the HID Linq Cloud platform.
Past Incidents
Saturday 10th May 2025
🛠️ Planned Infrastructure Maintenance – Origo Device Management (ODM), scheduled 1 year ago
SUMMARY
A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.
IMPACT
During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
Wednesday 7th May 2025
Infrastructure Maintenance - Postgres upgrade in Production from v12 to v16, scheduled 1 year ago
SUMMARY
A maintenance event is planned for HID Origo on May 6th,2025 between 20:30-21:00 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability of Premium reports on Portal for the HID Origo Services.
