HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.

Deployment Window

  • Date: 📅September 14, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Sunday 25th May 2025

No incidents reported

Saturday 24th May 2025

No incidents reported

Friday 23rd May 2025

🛠️Infrastructure Maintenance - HID Origo Management Portal China, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal China on May 23rd,2025 from 11:00 to 13:00 UTC time, 19:00 to 21:00 CST time.

IMPACT

  • During this maintenance window, the users of App based Mobile Access using the following URL "https://webportal.origo.hidglobal.cn/" will be impacted outside business hours of China region. Users may face slight disruption during this period.

Environment

Thursday 22nd May 2025

🛠️IT Planned Maintenance Notification – Oracle EBS Production Critical Patch Updates for Q2, scheduled 1 year ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on May 25th ,2025 between 01:00 to 07:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Wednesday 21st May 2025

No incidents reported