HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀Release Notes: HID® Origo™ Bridge Service Security Update

🛠️ Recommended Security Update for HID Origo Bridge Service

  • To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

  • The update process is simple and can be completed using our our step-by-step installation guide:

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

Thank you for helping us keep your environment secure.

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🚧Infrastructure Maintenance - Production

SUMMARY

  • A deployment is scheduled for HID Origo from May 30 – May 31, 2026.

🔍 Impacted Services & Timings

  • During this deployment window, users will experience complete unavailability of the HID Origo services listed below, according to the respective schedules.

To minimize customer impact, this deployment is planned over the weekend.

⚠️ No action is required from customers or partners.

For questions or assistance, please contact HID Tech Support or the Professional Services Team.

🔗 HID Origo Bridge

  • Impacted Functions

    • Portal Login
    • Bridge Configuration Setup
    • System Account Creation
    • Subscription Reports

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

  • Impacted Functions

    • Wallet Provisioning using Bridge

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📱 Wallet

  • Impacted Functions

    • All functionalities of Apple and Google Wallets

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📍 HID Identity Positioning

  • Impacted Functions

    • All functionalities of HID Identity Positioning

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📲 App-based Mobile Access

  • Impacted Functions

    • Portal and API – User-related functionality is impacted

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

💳 Card Services

  • Impacted Functions

    • Key Authorization
    • Format Authorization

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🌐 Environment

Past Incidents

Saturday 14th June 2025

Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025, scheduled 11 months ago

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.

IMPACT

  • During this period, users will not be able to access Linq Cloud.

What's New in This Release?

✅ Firmware Generation for Signo Readers

  • Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.

✅ In-Field Gateway Update

  • Update Linq Gateway without resetting existing configuration.

✅ Reader Auto-Discovery

  • Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.

✅ Apply Configuration Enhancement

  • Apply configurations directly from list or carousel view.

✅ Reader Friendly Name

  • Assing user-defined names and descriptions to readers.

✅ Org reference in UI

  • Web UI enhancements, technician view with user from filtered organization

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

No incidents reported

Friday 30th May 2025

HID RM App 1.30.0 is planned for BETA today (for a week until Jun 06th) & expected to be Production released on Jun 09th 2025, scheduled 11 months ago

HID Reader Manager Version 1.30.0

Product Update Summary

New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4) and for Signo v2.1.

Technology Update – Mobile framework updated from Xamarin to MAUI (Multi-platform App UI) for better app management and for future proofing the RM app with deprecation of Xamarin.

Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

  • Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

🛠️Infrastructure Maintenance - HID Origo Services Preprod, scheduled 11 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Services on Pre- Production environment on May 30th between 03:45-04:45 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment