HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
📢 HID Origo Bridge Client Update Available (v2.5.7.1386)

Dear HID® Origo™ Bridge Customer,

  • 🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

  • This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

  • Currently running Bridge services are not affected.
  • However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
  • Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

  • To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

📌 Our Apology

  • We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

  • 👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

🚀 Production Release Announcement for HID Reader Manager 1.33.0
  • Target Release Date: 📅July 20, 2026
  • Platforms: 🌐Apple App Store & Google Play Store

Product Update Summary

✨ New Features

  • 📌New Reader Firmware Support

  • 📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.

  • 📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.

Additional HID Signo Reader Management Features:

  • 📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.

  • 📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.

  • 📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.

  • 📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.

🛠️ Issues Fixed

The following issues have been resolved in this release:

  • ✅TTP #19545: Certificate pinning implemented.
  • ✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
  • ✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
  • ✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.

Thank you for using HID Reader Manager. We appreciate your continued feedback and support.

Past Incidents

Saturday 28th June 2025

Infrastructure Maintenance Production - HID Identity Positioning, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

  • During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.

    • Provisioning and Credential Actions
      • Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

  • Production | Identity Positioning Services

Monday 16th June 2025

Infrastructure Maintenance - Production, scheduled 1 year ago

Update 17:00

The services are back to normal operations.

Update 13:34

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID Reader Manager Portal and Reader Manager Service are currently working fine. However the health check URL is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. Please ignore the outage message and continue to use the service.

Environment Production | HID Origo Management Portal

Sunday 15th June 2025

No incidents reported

Saturday 14th June 2025

No incidents reported

Friday 13th June 2025

BETA version release of HID Mobile Access v4.9.0, scheduled 1 year ago

Dear Customers,

🛠️HID is pleased to announce the release of HID Mobile Access App version 4.9.0, available in beta starting June 13th, 2025. We encourage you to upgrade to this latest version and share your valuable feedback.

What’s New in This Release:

  • 📍iOS Highlights:

    ✅Improved performance for Tap and Twist & Go, providing a faster and more responsive user experience.

  • 📍Android Highlights:

    ✅Improved wearable device support (Companion Mode) to align with the latest Google policy changes, ensuring seamless integration.

    ✅Enhanced onboarding experience with a new NFC banner for apps distributed through Work Profile, guiding users to acknowledge the default disablement of the SEOS option in Contactless payment settings.

    ✅Minor BLE performance optimizations to deliver a more reliable and efficient mobile access experience.

We’re excited about the improvements this release brings and look forward to hearing your feedback.

Thursday 12th June 2025

No incidents reported