Dear HID® Origo™ Bridge Customer,

• 🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

• This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

• Currently running Bridge services are not affected.
• However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
• Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

• To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

• 🌐 HID Origo Bridge Client Installation Update

📌 Our Apology

• We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

• 👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

• Target Release Date: 📅July 20, 2026
• Platforms: 🌐Apple App Store & Google Play Store

Product Update Summary

✨ New Features

• 📌New Reader Firmware Support

• 📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.

• 📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.

Additional HID Signo Reader Management Features:

• 📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.

• 📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.

• 📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.

• 📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.

🛠️ Issues Fixed

The following issues have been resolved in this release:

• ✅TTP #19545: Certificate pinning implemented.
• ✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
• ✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
• ✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.

Thank you for using HID Reader Manager. We appreciate your continued feedback and support.

SUMMARY

• A maintenance event is planned for HID Connected Architecture & Linq Cloud

  • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
  • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

• 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

  • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
  • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

• 🌐Production | HID Linq Cloud