This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.
Deployment Window
Date: đź“…September 16, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
đź“Ś OSDP Firmware File Generation for Elite Customers
Elite customers can generate an OSDP firmware file using a specified ICE key.
The generated file can be applied to HID Signo readers through partner access-control software and controllers.
Readers must be running firmware version 10.0.11.5 or later.
đź“Ś Controller Connectivity Improvements
Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.
Thank you for your continued support as we improve the HID Linq Cloud platform.
Past Incidents
Saturday 13th September 2025
Infrastructure Maintenance - TSM code change in China (Production), scheduled 11 months ago
SUMMARY
A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete
Infrastructure Maintenance - Subscription Components in Production, scheduled 1 year ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.
IMPACT
No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.
Infrastructure Maintenance - HID Origo Connected Architecture (OCA) Production, scheduled 1 year ago
SUMMARY
A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
September 6th 2025 between 05:00 - 06:00 UTC on EU region,
September 6th 2025 between 06:00 - 07:00 UTC on US region.
IMPACT
During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.
Environment
Production - EU and US regions
Friday 29th August 2025
No incidents reported
Thursday 28th August 2025
Order and contract processing Issue
Update 09:34
The services are restored and operational. We are continuing to monitor the situation.
SUMMARY
HID Origo Internal Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Order and contract processing systems are currently operating at reduced functionality. No impact to other services.
