HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…September 14, 2026.

Deployment Window

  • Date: đź“…September 14, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Tuesday 16th September 2025

Apple Wallet Issue on iOS v26

Update 11:00

  • The services are back to normal operations.

SUMMARY

  • Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.

IMPACT

  • HID Origo Mobile Identities API (Wallet Only)

Environment

Monday 15th September 2025

Apple wallet token redemption issue

Update 14:30

  • The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • We're currently experiencing issues with Apple Wallet token redemption. Our teams are working to resolve the issue.

IMPACT

  • HID Origo Mobile Identities API (Wallet Only)

Environment

Sunday 14th September 2025

No incidents reported

Saturday 13th September 2025

No incidents reported

Friday 12th September 2025

Infrastructure Maintenance - Production, scheduled 11 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on September 12th between 12:00-13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment