This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.
Deployment Window
Date: đź“…September 14, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
đź“Ś OSDP Firmware File Generation for Elite Customers
Elite customers can generate an OSDP firmware file using a specified ICE key.
The generated file can be applied to HID Signo readers through partner access-control software and controllers.
Readers must be running firmware version 10.0.11.5 or later.
đź“Ś Controller Connectivity Improvements
Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.
Thank you for your continued support as we improve the HID Linq Cloud platform.
Past Incidents
Thursday 16th October 2025
Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix MI1 (North Virginia to China) in Production, scheduled 10 months ago
SUMMARY
A maintenance event is planned for HID Origo on October 16th between 02:00-06:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.
Linq Cloud Certificate Registration Issue, scheduled 10 months ago
SUMMARY
We are pleased to inform you that the certificate registration issue affecting Linq Cloud has been successfully resolved. Our team worked closely with the certificate issuer to ensure a prompt resolution. All services are now fully operational.
