SUMMARY

• A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment
• Key Management (Mob/Elite Key) – Adding the new /remove the key
• Contract Processing – New / Add-on/Renewal contract will have impact on processing
• Organization Onboarding – Org creation and edit may have issues
• Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
• Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

• Production | HID Origo Management Portal

Update 21-10-2025 02:22

The global issue with Amazon Web Services (AWS) has been resolved, and all services are now fully operational.

However, the Oracle EBS systems remain unavailable, resulting in a complete outage affecting the following services:

• Order Processing: Fulfillment of newly placed orders may be delayed.

• Key Management (Mob/Elite Key): Adding or removing keys may not process as expected.

• Contract Processing: New, add‑on, or renewal contracts may experience delays.

• Organization Onboarding: Issues may occur while creating or editing organizations.

• Replenishment: Replenishment orders may be stalled, leading to fulfillment delays.

Our teams are actively collaborating with the IT department to restore full functionality as soon as possible. Further updates will be shared as more information becomes available.

We sincerely appreciate your patience and understanding.

Update 21-10-2025 00:43

All Affected AWS services are green now and we are validating our services.

Update 19:23

We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions

Update 16:25

We’re still working closely with the AWS team, who have taken additional mitigation steps to support the recovery of the underlying issue. Our teams are actively monitoring the situation, and we’ll share further updates as soon as new information becomes available from AWS.

Update 15:45

AWS team still continue to work and they does not have an ETA on the complete resolution

Update 13:30

AWS team still continue to work toward full resolution and we are in constant communication with AWS team.

Update 12:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 11:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 09:30

We are seeing positive signs of recovery and we are in constant communication with AWS team for complete restoration.

Update 09:00

AWS is actively working on restoring the services, and we are in constant communication with their team.

Update 08:30

We are continuing to investigate the issue.

SUMMARY:

• An underlying issue with AWS has caused service instability, leading to an outage and intermittent disruptions across multiple Origo services. The impact was observed in several functional areas where connectivity and response times were affected. We are closely working with AWS and ETA will be ~1 hour 30 Minutes.

IMPACT:

• All Services

Environment

• Production | HID Origo Management Portal
• Pre-production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID origo mobile identities on 19-October-2025, 07:00 AM UTC to 12:00 PM UTC.

IMPACT

• In the US Region, we are currently performing maintenance on the HID Origo Portal and APIs. During this time, you may experience intermittent access issues. We are actively working to resolve the situation and will provide an update once services are fully restored.

Environment

• Production