HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification - Production

SUMMARY

  • 🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th,2025 between 10:30 - 11:30 UTC.

IMPACT

  • 📍Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.

Environment

🚀Release Notes: HID® Origo™ Bridge Service Security Update

🛠️ Recommended Security Update for HID Origo Bridge Service

  • To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

  • The update process is simple and can be completed using our our step-by-step installation guide:

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

Thank you for helping us keep your environment secure.

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Past Incidents

Monday 27th October 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 6 months ago

SUMMARY

  • An ongoing maintenance activity is currently underway for HID Oracle EBS Production. During this period, the HID Origo Portal and HID Origo Mobile Identities API are experiencing a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Sunday 26th October 2025

No incidents reported

Saturday 25th October 2025

No incidents reported

Friday 24th October 2025

Infrastructure Maintenance - HID Mobile Access App for China in Production, scheduled 6 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 24th between 08:30-10:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Infrastructure Maintenance – HID Origo Mobile Google Wallet Production, scheduled 6 months ago

SUMMARY

  • A maintenance event is planned for HID Google Mobile Wallet on October 24th between 08:30-09:30 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance – TSM Production, scheduled 6 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 24th between 08:40-09:40 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:

    • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

    • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Thursday 23rd October 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 6 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Wednesday 22nd October 2025

No incidents reported