HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification - Production

SUMMARY

  • 🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th, 2026 between 10:30 - 11:30 UTC.

IMPACT

  • 📍HID Origo Bridge Service, Card Services, HID Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.

Environment

🚀Release Notes: HID® Origo™ Bridge Service Security Update

🛠️ Recommended Security Update for HID Origo Bridge Service

  • To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

  • The update process is simple and can be completed using our our step-by-step installation guide:

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

Thank you for helping us keep your environment secure.

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🚧Infrastructure Maintenance - Production

SUMMARY

  • A deployment is scheduled for HID Origo from May 30 – May 31, 2026.

🔍 Impacted Services & Timings

  • During this deployment window, users will experience complete unavailability of the HID Origo services listed below, according to the respective schedules.

To minimize customer impact, this deployment is planned over the weekend.

⚠️ No action is required from customers or partners.

For questions or assistance, please contact HID Tech Support or the Professional Services Team.

🔗 HID Origo Bridge

  • Impacted Functions

    • Portal Login
    • Bridge Configuration Setup
    • System Account Creation
    • Subscription Reports

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

  • Impacted Functions

    • Wallet Provisioning using Bridge

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📱 Wallet

  • Impacted Functions

    • All functionalities of Apple and Google Wallets

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📍 HID Identity Positioning

  • Impacted Functions

    • All functionalities of HID Identity Positioning

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

📲 App-based Mobile Access

  • Impacted Functions

    • Portal and API – User-related functionality is impacted

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

💳 Card Services

  • Impacted Functions

    • Key Authorization
    • Format Authorization

  • Schedule

    • May 30 – May 31, 2026 (04:30 – 14:30 UTC)

🌐 Environment

Past Incidents

Friday 28th November 2025

IT Planned Maintenance Notification – Transit gateway in Production, scheduled 5 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Thursday 27th November 2025

Emergency Maintenance Notification - Production, scheduled 5 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-10:00 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Wednesday 26th November 2025

Emergency Maintenance Notification - PreProduction, scheduled 5 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 26th between 04:30-18:00 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Sunday 23rd November 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 5 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on November 23rd, 2025 between 02:00 - 08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Saturday 22nd November 2025

No incidents reported

Friday 21st November 2025

Emergency Maintenance Notification – HID Order Management Services in Production, scheduled 5 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 21st between 06:30-07:30 UTC.

REGIONS AFFECTED

  • US and China

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment.
  • Replenishment - Replenishment orders may be delayed.

Environment

Thursday 20th November 2025

No incidents reported

Wednesday 19th November 2025

Emergency Maintenance - HID Origo Service Interruption in Production, scheduled 5 months ago

SUMMARY

  • An urgent maintenance event is conducted for HID Origo on November 19th between 13:00-14:00 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment