HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…September 14, 2026.

Deployment Window

  • Date: đź“…September 14, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Friday 28th November 2025

IT Planned Maintenance Notification – Transit gateway in Production, scheduled 9 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Thursday 27th November 2025

Emergency Maintenance Notification - Production, scheduled 9 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-10:00 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Wednesday 26th November 2025

Emergency Maintenance Notification - PreProduction, scheduled 9 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 26th between 04:30-18:00 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Sunday 23rd November 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 9 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on November 23rd, 2025 between 02:00 - 08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Saturday 22nd November 2025

No incidents reported

Friday 21st November 2025

Emergency Maintenance Notification – HID Order Management Services in Production, scheduled 9 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 21st between 06:30-07:30 UTC.

REGIONS AFFECTED

  • US and China

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment.
  • Replenishment - Replenishment orders may be delayed.

Environment

Thursday 20th November 2025

No incidents reported

Wednesday 19th November 2025

Emergency Maintenance - HID Origo Service Interruption in Production, scheduled 9 months ago

SUMMARY

  • An urgent maintenance event is conducted for HID Origo on November 19th between 13:00-14:00 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment