HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 1 (Sunday) between 04:30 to 12:30 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Past Incidents

Sunday 11th January 2026

#### 📍Infrastructure Maintenance - Production, scheduled 1 month ago

📍 Summary

  • A maintenance event is scheduled for HID Origo on 📅 January 10 – January 11, 2026

🔍 Impacted Services & Timings

  • During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.

  • To minimize customer impact, this maintenance is planned over the weekend.

⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.

💳 HID Origo User Management API
  • Impacted Functionalities:
    • User Management API – Outage has been postponed to 11 Jan 2025, 06:30 UTC to 07:00 UTC instead of 05:15 to 05:45 UTC .
💳 MA API User Management
  • Impacted Functionalities:
    • User Management – Get Schema API will experience an outage until 10 Jan 2025, 20:30 UTC.
    • User Management – Get Service Provider Config will experience an outage until 10 Jan 2025, 20:30 UTC.
🔗 HID Origo Bridge
  • Impacted Functions:
    • Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
  • Schedule:
    • From January 10 (04:30 UTC) to→ January 11 (17:30 UTC)
🔗 HID Origo Bridge (Wallet Provisioning)
  • Impacted Functions:
    • Wallet Provisioning using Bridge
  • Schedule:
    • January 10 (04:30 – 16:00 UTC)
💳 Wallet
  • Impacted Functions:
    • All functionalities of Apple and Google Wallets
  • Schedule:
    • January 10 (04:30 – 16:00 UTC)
📍 HID Identity Positioning
  • Impacted Functions:
    • All functionalities of HID Identity Positioning
  • Schedule:
    • January 10 (04:30 – 16:00 UTC)

🌐 Environment

Saturday 27th December 2025

No incidents reported

Friday 26th December 2025

No incidents reported

Thursday 25th December 2025

No incidents reported

Wednesday 24th December 2025

No incidents reported

Tuesday 23rd December 2025

No incidents reported