HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.
  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Wednesday 21st January 2026

🚀Release of HID Linq Cloud 1.4 on January 21, 2026., scheduled 7 months ago
  • We are excited to announce the upcoming release of HID Linq Cloud 1.4 on January 21, 2026.

IMPACT

  • Deployment Window

  • 📅 Date: January 21, 2026

  • Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

  • ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.


🔹 What's New in This Release?
(Details to follow in the next section)

✅ Feature Highlights

  • Connect Linq Gateway to HID Controllers across Virtual LAN
    Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

    • LAN discovery by MAC address
    • Direct MAC-based selection
    • Static IP selection
    • Selection from a specified static IP range
  • Activity Log Viewer
    Records all user-initiated actions, capturing:

    • Start and end timestamps
    • Event category
    • Description
    • Status
    • Initiating user
  • Configuration Agent
    Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

    • A secure, high-level summary of settings
    • A tabulated comparison of differences across configurations
  • Linq Virtual Assistant (Beta)
    An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
    Released as Beta while it continues to learn and expand coverage over Linq topics.

  • Help Menu
    Added a new Help menu providing quick access to:

    • Linq Cloud documentation
    • Service status (HID Origo Status page)
    • How-to videos from HID Academy
    • HID Technical Support contact information
  • Transparent HID Signo Reader Support
    Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

    • Convert readers to Transparent mode
    • Reset pairing data for secure reassignment
    • Revert readers to standard Signo configuration
      (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

Wednesday 14th January 2026

No incidents reported

Tuesday 13th January 2026

No incidents reported

Monday 12th January 2026

Emergency Maintenance Notification - Production, scheduled 7 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 23:42 - 00:40 UTC.

IMPACT

  • 📍Origo User Management specific to 2.x currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Sunday 11th January 2026

Emergency Maintenance Notification - Production, scheduled 7 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 20:30-23:00 UTC.

IMPACT

  • 📍Origo User Management is currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Saturday 10th January 2026

No incidents reported