HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Scheduled Maintenance
🚧Infrastructure Maintenance - OCA Production

SUMMARY

  • A maintenance event is planned for HID Connected Architecture & Linq Cloud

    • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
    • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

  • 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

    • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
    • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

🚀 Upcoming Release: HID Linq Cloud 1.5
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.

Deployment Window:

  • Date: 📅July 29, 2026
  • Time: ⏳05:00 – 6:30 UTC
  • User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.

What's New in This Release?

  • 📌 Added support for Signo Reader firmware R10.0.12.3.
  • 📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
  • 📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
  • 📌 Added Quick DCID for easy access to commonly used public reader configurations.
  • 📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.

Past Incidents

Wednesday 21st January 2026

🚀Release of HID Linq Cloud 1.4 on January 21, 2026., scheduled 6 months ago
  • We are excited to announce the upcoming release of HID Linq Cloud 1.4 on January 21, 2026.

IMPACT

  • Deployment Window

  • 📅 Date: January 21, 2026

  • Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

  • ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.


🔹 What's New in This Release?
(Details to follow in the next section)

✅ Feature Highlights

  • Connect Linq Gateway to HID Controllers across Virtual LAN
    Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

    • LAN discovery by MAC address
    • Direct MAC-based selection
    • Static IP selection
    • Selection from a specified static IP range
  • Activity Log Viewer
    Records all user-initiated actions, capturing:

    • Start and end timestamps
    • Event category
    • Description
    • Status
    • Initiating user
  • Configuration Agent
    Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

    • A secure, high-level summary of settings
    • A tabulated comparison of differences across configurations
  • Linq Virtual Assistant (Beta)
    An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
    Released as Beta while it continues to learn and expand coverage over Linq topics.

  • Help Menu
    Added a new Help menu providing quick access to:

    • Linq Cloud documentation
    • Service status (HID Origo Status page)
    • How-to videos from HID Academy
    • HID Technical Support contact information
  • Transparent HID Signo Reader Support
    Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

    • Convert readers to Transparent mode
    • Reset pairing data for secure reassignment
    • Revert readers to standard Signo configuration
      (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

Wednesday 14th January 2026

No incidents reported

Tuesday 13th January 2026

No incidents reported

Monday 12th January 2026

Emergency Maintenance Notification - Production, scheduled 6 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 23:42 - 00:40 UTC.

IMPACT

  • 📍Origo User Management specific to 2.x currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Sunday 11th January 2026

Emergency Maintenance Notification - Production, scheduled 6 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 20:30-23:00 UTC.

IMPACT

  • 📍Origo User Management is currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Saturday 10th January 2026

No incidents reported