HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Sunday 8th March 2026

🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production, scheduled 5 months ago

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Thursday 19th February 2026

No incidents reported

Wednesday 18th February 2026

🚀 Release Notification for HID Reader Manager App Version 1.32.2, scheduled 6 months ago

Product Update Summary

  • 📍HID RM App version 1.32.2 introduces key fixes to resolve customer-reported issues and improve overall HID Signo firmware upgrade stability.
  • We’re constantly working to enhance your experience. Thank you for your feedback and support!

👉 Update now to enjoy these improvements.

Tuesday 17th February 2026

No incidents reported

Monday 16th February 2026

No incidents reported

Sunday 15th February 2026

No incidents reported