HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Sunday 8th March 2026

🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production, scheduled 5 months ago

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Monday 23rd February 2026

🔧 Infrastructure Maintenance – Esker orders are not flowing to Oracle. Users will still be able to create orders in Esker, but there will be a delay in the orders integrating to oracle., scheduled 6 months ago

SUMMARY

  • Oracle EBS is currently down, which is impacting multiple dependent functionalities in Origo. As a result, the following operations are affected on 📅February 23, 2026 between ⏳08:00–ongoing UTC.

IMPACT

• Order processing is unavailable, leading to delays in order execution and fulfilment. • Replenishment orders are impacted . • Organization onboarding and edit organization activities are currently not functioning due to system unavailability. • Adding keys to existing organizations is also impacted

Environment

  • Global

Sunday 22nd February 2026

No incidents reported

Saturday 21st February 2026

No incidents reported

Friday 20th February 2026

No incidents reported

Thursday 19th February 2026

No incidents reported