HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚀 Upcoming Release: HID Linq Cloud 1.5.1

📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

Date: 📅September 16, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

📌 OSDP Firmware File Generation for Elite Customers
- Elite customers can generate an OSDP firmware file using a specified ICE key.
- The generated file can be applied to HID Signo readers through partner access-control software and controllers.
- Readers must be running firmware version 10.0.11.5 or later.
📌 Controller Connectivity Improvements
- Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Friday 27th February 2026

No incidents reported

Thursday 26th February 2026

No incidents reported

Wednesday 25th February 2026

No incidents reported

Tuesday 24th February 2026

No incidents reported

Monday 23rd February 2026

🔧 Infrastructure Maintenance – Esker orders are not flowing to Oracle. Users will still be able to create orders in Esker, but there will be a delay in the orders integrating to oracle., scheduled 6 months ago

SUMMARY

Oracle EBS is currently down, which is impacting multiple dependent functionalities in Origo. As a result, the following operations are affected on 📅February 23, 2026 between ⏳08:00–ongoing UTC.

IMPACT

• Order processing is unavailable, leading to delays in order execution and fulfilment. • Replenishment orders are impacted . • Organization onboarding and edit organization activities are currently not functioning due to system unavailability. • Adding keys to existing organizations is also impacted

Environment

Global