HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🚧 Wallet Release Planned in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the Seos Credentials on Wallet on 📅May 24, 2026 between ⏳ 04:30 – 06:30 UTC.

IMPACT

  • ⚠️There is no downtime expected from this release except for a brief 5 mins within the deployment window when you may experience slowness in the system.

    • HID Origo Management Portal: Users may experience delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users may experience delays in Invitation Code and Mobile ID management. Wallet users not affected.
    • HID Mobile Access App: Users may experience delays redeeming Invitation Codes or receiving Mobile IDs
    • HID Reader Manager App: Users may experience delays redeeming Invitation Codes or receiving Keys

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🚧HID Origo Device Management – Scheduled Release

SUMMARY

  • 🛠️ A planned deployment of Origo Device Management services is scheduled as outlined below.

DEPLOYMENT WINDOW

  • Date: 📅May 30th, 2026
  • Time: ⏳03:30 – 05:30 UTC

IMPACT

  • ⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, and Linq On-Prem.
  • ⚠️Users may experience minor disruptions during this window.

Environment

  • 🌐Production | HID Origo Device Management
Planned Production Maintenance Notification

SUMMARY

  • A maintenance event is scheduled for HID Origo on May 30 – May 31, 2026 (04:30 – 14:30 UTC).

IMPACTED SERVICES

  • During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
  • To minimize customer impact, this maintenance is planned over the weekend.
  • No action is required from customers or partners.
  • For questions or assistance, please contact HID Global Support or the Professional Services Team.

HID Origo Bridge

  • Impacted Functions:
    • Portal Login
    • Bridge Configuration Setup
    • System Account Creation
    • Subscription Reports
    • Wallet Provisioning using Bridge

Wallet

  • Impacted Functions:
    • Wallet account configuration
    • User and credential lifecycle event management

HID Identity Positioning

  • Impacted Functions:
    • All functionalities of HID Identity Positioning

App‑based Mobile Access

  • Impacted Functions:
    • Portal and API – User-related functionality is impacted

Card Services

  • Impacted Functions:
    • Key Authorization
    • Format Authorization

Note

  • Live passes already on users’ devices will continue to transact with readers and remain unaffected during this maintenance window.

Environment

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

Past Incidents

Friday 20th March 2026

🛠️Infrastructure Maintenance - CNIDC Firewall Firmware Upgrade to v7.4.11, scheduled 2 months ago

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • ⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
    • ⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
    • ⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • ⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Tuesday 17th March 2026

🚀 Release Notes: Bridge User Synchronization Status, scheduled 2 months ago

📍 1.1 Scope

  • These release notes provide information related to the introduction of enhanced visibility and administrative control over identity sourcing and synchronization between the HID® Origo™ Management Portal and the Physical Access Control System (PACS) through HID Origo Bridge integration.

  • The update improves identity provisioning by clearly showing the source of each identity and highlighting situations where synchronization has failed. Portal administrators gain real-time insight into identity origin and synchronization outcomes, making it easier to diagnose issues and avoid unintentional updates in the wrong system.

  • This enhancement also improves operational transparency, data consistency, and administrative efficiency.

📍 Key Benefits

  • Clear visibility into identity source and sync state
    ✅Administrators can instantly see whether an identity is sourced from the PACS, created manually in the Portal, or has failed to synchronize.

  • Faster troubleshooting
    ✅Sync failures are clearly flagged, allowing quick identification of issues and reduced investigation time.

  • Improved data consistency
    ✅Clear system ownership ensures updates occur in the correct system, reducing the risk of untraceable discrepancies.

  • Greater transparency
    ✅Real-time indicators provide confidence in the accuracy of identity information exchanged between the Portal and the PACS.

📍 1.2 New Features and Enhancements

Real-time Identity Source and Sync Status Indicator

  • ✅A new visual status indicator is displayed on the Identity Profile page to reflect both identity origin and synchronization state.

Status Types

  • Sourced via Bridge
    ✅PACS identity record has been successfully created in the Portal via HID Origo Bridge.

  • Not Sourced via Bridge
    ✅The identity was not created through the Bridge.
    ✅The indicators update automatically based on HID Origo Bridge communication and system responses, providing administrators immediate insight into identity origin and synchronization status.

  • Sync Failed
    ✅Whenever a user is created in PACS, if Bridge creates an entity in Origo but fails to map the references, the identity will be marked as Sync Failed.

HID Origo Bridge Sourcing Awareness

  • When an identity is marked as Sourced via Bridge:

    • ✅Administrators are clearly informed that the identity is now managed by the PACS.
    • ✅Any additional updates to that identity should be performed directly in the PACS.
    • ✅Portal modifications are restricted or discouraged to prevent data conflicts.
    • ✅Establishes clear system ownership for identity management after synchronization.

📍DATE

  • 📅The deployment from Origo is scheduled for 16 March, 2026.

  • 📅The deployment from IAMS is scheduled for 17 March, 2026.

📍Release Availability

  • 🔍US

Tuesday 10th March 2026

No incidents reported

Monday 9th March 2026

No incidents reported

Sunday 8th March 2026

No incidents reported

Saturday 7th March 2026

No incidents reported

Friday 6th March 2026

No incidents reported

Saturday 28th February 2026

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production, scheduled 2 months ago
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 7 (Saturday) between 05:00 to 10:00 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.