HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚧Emergency Maintenance Notification – Oracle Critical Security Patch Updates in Production

SUMMARY

  • 📍An emergency maintenance activity has been scheduled for the HID Oracle EBS Production on 📅September 12, 2026 between ⏳12:00 to 18:00 UTC onwards.

IMPACT

  • 🛠️During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Other related services that render data from EBS will be unavailable.

Environment

🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 22, 2026.

Deployment Window

  • Date: 📅September 22, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚧Infrastructure Maintenance – AWS China to US Network Maintenance Activity in Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅September 22nd, 2026 between ⏳05:00-09:00 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)
  • 🔍US

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • ✅ No impact to existing readers. All currently provisioned readers will continue to operate normally.

    • The following functions will remain available for existing readers:

      • Personalization
      • Issuance
      • Update
      • Suspend
      • Revoke
      • Terminate

⚠️ Impact on newly provisioned readers:

  • Readers that are newly provisioned during the maintenance window may not be fully operational until the maintenance activity is completed. As a result, the functions listed above may not be available for those newly provisioned readers during this period.

Environment

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Wednesday 18th March 2026

🚀HID Origo Device Management – Scheduled Release, scheduled 5 months ago

SUMMARY

  • 📍A planned deployment of Origo Device Management services is scheduled as outlined below.

DEPLOYMENT WINDOW

  • Date: 📅March 18th, 2026
  • Time: ⏳03:30 – 05:30 UTC

USER IMPACT

  • ⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, or Linq On-Prem.
  • ⚠️Users may experience minor disruptions during this window.

Environment:

  • 🌐Production

Tuesday 17th March 2026

🚀 Release Notes: Bridge User Synchronization Status, scheduled 5 months ago

📍 1.1 Scope

  • These release notes provide information related to the introduction of enhanced visibility and administrative control over identity sourcing and synchronization between the HID® Origo™ Management Portal and the Physical Access Control System (PACS) through HID Origo Bridge integration.

  • The update improves identity provisioning by clearly showing the source of each identity and highlighting situations where synchronization has failed. Portal administrators gain real-time insight into identity origin and synchronization outcomes, making it easier to diagnose issues and avoid unintentional updates in the wrong system.

  • This enhancement also improves operational transparency, data consistency, and administrative efficiency.

📍 Key Benefits

  • Clear visibility into identity source and sync state
    ✅Administrators can instantly see whether an identity is sourced from the PACS, created manually in the Portal, or has failed to synchronize.

  • Faster troubleshooting
    ✅Sync failures are clearly flagged, allowing quick identification of issues and reduced investigation time.

  • Improved data consistency
    ✅Clear system ownership ensures updates occur in the correct system, reducing the risk of untraceable discrepancies.

  • Greater transparency
    ✅Real-time indicators provide confidence in the accuracy of identity information exchanged between the Portal and the PACS.

📍 1.2 New Features and Enhancements

Real-time Identity Source and Sync Status Indicator

  • ✅A new visual status indicator is displayed on the Identity Profile page to reflect both identity origin and synchronization state.

Status Types

  • Sourced via Bridge
    ✅PACS identity record has been successfully created in the Portal via HID Origo Bridge.

  • Not Sourced via Bridge
    ✅The identity was not created through the Bridge.
    ✅The indicators update automatically based on HID Origo Bridge communication and system responses, providing administrators immediate insight into identity origin and synchronization status.

  • Sync Failed
    ✅Whenever a user is created in PACS, if Bridge creates an entity in Origo but fails to map the references, the identity will be marked as Sync Failed.

HID Origo Bridge Sourcing Awareness

  • When an identity is marked as Sourced via Bridge:

    • ✅Administrators are clearly informed that the identity is now managed by the PACS.
    • ✅Any additional updates to that identity should be performed directly in the PACS.
    • ✅Portal modifications are restricted or discouraged to prevent data conflicts.
    • ✅Establishes clear system ownership for identity management after synchronization.

📍DATE

  • 📅The deployment from Origo is scheduled for 16 March, 2026.

  • 📅The deployment from IAMS is scheduled for 17 March, 2026.

📍Release Availability

  • 🔍US

Friday 13th March 2026

No incidents reported

Thursday 12th March 2026

No incidents reported

Wednesday 11th March 2026

No incidents reported

Tuesday 10th March 2026

No incidents reported

Monday 9th March 2026

No incidents reported