This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀Release Notes: HID® Origo™ Bridge Service Security Update
🛠️ Recommended Security Update for HID Origo Bridge Service
To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.
✅Easy Update Process
The update process is simple and can be completed using our our step-by-step installation guide:
While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.
✅Recommended for Security Hygiene
We encourage you to complete this update promptly as part of good security hygiene.
✅Support Available
If you need assistance or have any questions, our HID Global Support is ready to help.
Thank you for helping us keep your environment secure.
🚧Infrastructure Maintenance - Production
SUMMARY
🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC
IMPACT
⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.
🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production
SUMMARY
🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.
A deployment is scheduled for HID Origo from May 30 – May 31, 2026.
🔍 Impacted Services & Timings
During this deployment window, users will experience complete unavailability of the HID Origo services listed below, according to the respective schedules.
To minimize customer impact, this deployment is planned over the weekend.
⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.
🔗 HID Origo Bridge
Impacted Functions
Portal Login
Bridge Configuration Setup
System Account Creation
Subscription Reports
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
🔗 HID Origo Bridge (Wallet Provisioning)
Impacted Functions
Wallet Provisioning using Bridge
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
📱 Wallet
Impacted Functions
All functionalities of Apple and Google Wallets
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
📍 HID Identity Positioning
Impacted Functions
All functionalities of HID Identity Positioning
Schedule
May 30 – May 31, 2026 (04:30 – 14:30 UTC)
📲 App-based Mobile Access
Impacted Functions
Portal and API – User-related functionality is impacted
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK, scheduled 1 month ago
📍Update 13:30 UTC
To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.
📍 Notice from HID
HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.
📍 Current Status
HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.
📍 Thank You
We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Monday 23rd March 2026
No incidents reported
Sunday 22nd March 2026
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production, scheduled 1 month ago
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅March 22, 2026 between ⏳02:00–06:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier, ODI, OMS,WOS,MCS, SB and other related services that render data from EBS will be unavailable.
