SUMMARY

• A maintenance event is planned for HID Connected Architecture & Linq Cloud

  • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
  • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

• 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

  • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
  • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

• 🌐Production | HID Linq Cloud

• 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.

Deployment Window:

• Date: 📅July 29, 2026
• Time: ⏳05:00 – 6:30 UTC
• User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.

✨ What's New in This Release?

• 📌 Added support for Signo Reader firmware R10.0.12.3.
• 📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
• 📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
• 📌 Added Quick DCID for easy access to commonly used public reader configurations.
• 📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.

• Target Release Date: 📅July 29, 2026
• Platforms: 🌐Apple App Store & Google Play Store

Product Update Summary

✨ New Features

• 📌New Reader Firmware Support
• 📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.
• 📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.

Additional HID Signo Reader Management Features:

• 📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.
• 📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.
• 📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.
• 📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.

🛠️ Issues Fixed

The following issues have been resolved in this release:

• ✅TTP #19545: Certificate pinning implemented.
• ✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
• ✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
• ✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.

Thank you for using HID Reader Manager. We appreciate your continued feedback and support.

What's New

• 📢We are excited to introduce our new Custom Customization Portal, a streamlined digital experience designed to simplify the way customers submit custom credential projects. Customers can now create an account, initiate new projects, upload artwork, select credential features and capabilities, and securely submit requirements all from a single, centralized platform. This new experience provides improved visibility, faster collaboration, and a more efficient project submission process.

Impact to Customers

• 📍The new portal makes it easier than ever to request custom credentials by replacing manual phone and email-based submissions with a guided, self-service workflow. This enhancement helps accelerate project initiation while providing greater transparency throughout the credential development and fulfillment process.

Limitations

At HID, we strive to provide best-in-class service and continuously improve the experience for our customers. At launch, customers who already have an existing portal account will not be able to enroll in the Card Customization Portal service using that same account. We recognize this may be an inconvenience and are actively working on an enhancement that will allow existing portal users to access this service in the future. In the meantime, customers who would like to explore or test the new experience may create a new portal account using a different email address. Please note that accounts cannot be merged, and project data, history, and permissions will remain separate between accounts. We appreciate your patience as we continue to expand and enhance the portal experience and look forward to making this capability available to all existing portal users in a future release.