HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Wednesday 6th May 2026

Invitation Code Redemption Failing for All Android Users in China

Update 13/05/2026 07:24 UTC

We have monitored the system over the past 24 hours, and no issues have been reported after the hotfix release. The customer has confirmed that the issue is resolved.

Update 12/05/2026 09:37 UTC

The services are restored and operational. We are continuing to monitor the situation.

Update 03:00

We are working to restore the services as soon as possible.

SUMMARY

  • The HID Origo Management Portal and HID Mobile Access App are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • HID Mobile Access App: Android users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

中国区的所有安桌用户在兑换邀请代码时会遇到问题

最新进展 03:00

我们正在努力尽快恢复服务.

摘要

  • HID Origo 管理网站和 HID 移动门禁应用目前功能受限。我们正在尽快解决该问题，并将在问题解决前持续提供更新。

受影响区域

  • 中国（亚太东区）

影响

  • HID 移动门禁应用： 安桌用户在兑换邀请代码或接收Mobile ID 时可能遇到问题。

环境

  • 生产环境 | HID Origo 管理网站

影响

  • HID 移动门禁应用：安桌用户在兑换邀请代码或接收Mobile ID 时可能遇到问题。

环境

Tuesday 5th May 2026

No incidents reported

Monday 4th May 2026

No incidents reported

Sunday 3rd May 2026

No incidents reported

Saturday 2nd May 2026

No incidents reported