HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Wednesday 24th May 2023

HID Origo Mobile Identities API HID Mobile Access App for Android - Tencent Store Unavailability (China)

UPDATE - 31 May 2023 HID Mobile Access application version 4.0.3 has been released for the Tencent stores and has been successfully republished by Tencent.

SUMMARY HID Global is aware that Tencent removed the HID Origo Mobile Access application for Android from their store on Friday, 19 May 2023, without prior notice to HID. HID has since been informed that Tencent requires a change to the End User acceptance of the Terms of Use. We are diligently working on the necessary changes to provide an updated application to Tencent for approval and subsequent publishing. Further updates will follow, as soon as possible, regarding the new release date for users in China.

IMPACT HID Mobile Access App for Android (China)